At Electoox, we understand the excitement of receiving your ordered products promptly and in pristine condition. To ensure a seamless shopping experience, we have implemented a comprehensive shipping policy that outlines our commitment to timely delivery and customer satisfaction.

1. Dispatch Time:

• Orders placed on Electoox are processed and dispatched within 5-7 business days (Monday to Friday, excluding holidays). We strive to get your items shipped out as swiftly as possible to minimize any wait times.

2. Shipping Methods:

• We partner with reputable shipping carriers to provide efficient and reliable delivery services. The shipping method selected during checkout determines the carrier responsible for the delivery of your order.

3. Order Tracking:

• Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. This allows you to monitor the progress of your shipment in real-time. For any concerns or inquiries about your order’s status, our customer support team is ready to assist you.

4. Shipping Destinations:

• Electoox currently offers shipping to addresses within Italy and France. If your location is not listed, please contact our customer support for assistance.

5. Shipping Costs:

• There is no shipping cost. it’s totally free.

6. Delayed Shipments:

• While we strive to meet the 5-7 business days dispatch window, unforeseen circumstances may lead to delays. In such cases, we will notify you promptly and keep you updated on the estimated delivery time. We appreciate your understanding and patience.

7. Multiple Shipments:

• If your order includes multiple items, they may be shipped separately to expedite the delivery process. You will receive separate tracking information for each shipment.

8. Shipping Address:

• It is the responsibility of the customer to provide accurate and complete shipping information. Please double-check your shipping address during the checkout process. Any additional charges incurred due to incorrect addresses are the customer’s responsibility.

9. Customs and Import Duties:

• Customers are responsible for any customs and import duties that may apply to their order. Electoox is not responsible for delays or additional charges caused by customs processes.

10. Contact Us:

• If you have any questions or concerns about our shipping policy, feel free to contact our customer support team at [email protected]

Thank you for choosing Electoox. We appreciate your trust in us, and we are committed to providing you with a reliable and enjoyable shopping experience. Happy shopping!