1. Returns Eligibility:

You can return products purchased from Electoox Online Store within 30 days of receiving them. To be eligible for a return, the item must meet the following criteria:

• The item must be unused, unworn, and in its original condition.
• All original tags, labels, and packaging must be intact and undamaged.
• The item should not be a non-returnable or non-refundable item as specified in the product description (e.g., personalized items, intimate apparel, etc.).

2. Initiating a Return:

To initiate a return, follow these steps:

• Contact our Customer Support within 30 days of receiving the item(s) via Email: [email protected]
• Provide your order number, the item(s) you wish to return, and the reason for the return.

3. Return Shipping:

Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped, damaged item). When shipping the item back, we recommend using a trackable shipping method and retaining a proof of shipment.

4. Refund Process:

Once we receive and inspect the returned item, we will process your refund. The refund will be issued using the same payment method used for the original purchase. Please allow up to [number of days] for the refund to appear in your account, as processing times may vary depending on your bank or payment provider.

5. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund for the unwanted item, and then place a new order for the desired item.

6. Non-Refundable Items:

Certain items are non-returnable and non-refundable, as specified in the product description. These may include personalized items, intimate apparel, and items marked as final sale.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 48 hours of receiving the item. We will provide further instructions on how to return the item for a replacement or refund.

8. Contact Us:

If you have any questions or concerns regarding our refunds and return policy, please contact our Customer Support at [email protected] or (+39) 351 032 6289.

By making a purchase from Electoox Online Store, you agree to the terms of our refunds and return policy.